Product FAQ's

Frequently Asked Questions

Is there somewhere I can go to view the product before purchasing?

Yes, you can view our products at any of our State Offices. Please see the contact us page for more details.

Can I place a product on lay-by or hold for a later date of purchase?

No, unfortunately we don’t offer these services. Once a product is purchased it must be paid for immediately.

The product I want is out of stock. What now?

We strive to ensure we always have enough stock to keep up with demand but certain items may sell out faster than anticipated. If the product you want is out of stock, please contact us and we’ll let you know when it will be re-stocked. We may also be able to suggest a similar product that is in stock.

Are products delivered on pallets?

Most products are packaged on pallets. If you are picking up product, and the quantity is under half a pallet, (depending on your product) we may allow loose loading of product to your vehicle or trailer. Conditions apply.

What if my order is damaged when I receive it?

We apologise for any inconvenience associated with damaged goods from the delivery process. Please contact us if you received damaged goods.

What if my order doesn’t arrive?

If your order hasn’t arrived within 5 business days of placing your order, please contact us and we’ll provide you with an order status and advise a delivery timeframe estimate.

What is Boral’s Refunds and Returns Policy?

Change of Mind
If you have changed your mind and you can provide satisfactory proof of purchase; Boral may offer an exchange or refund provided the product:

- Is returned within 14 days
- Accompanied by an original invoice (no photo copies accepted) and photo ID
- Is in saleable condition
- Is unused and is in its original packaging, and makes up a full pallet

For refunds associated with over ordering the following will apply:

- 25% restocking fee
- $150.00 collection fee will apply if the product needs to be collected by Boral

The excess must make up full pallet

If you are unable to provide proof of purchase, Boral reserves the right not to offer a refund for change of mind and may in its absolute discretion provide you with an exchange to the current value provided the product:

- Is in saleable condition
- Is unused and is in its original packaging, and makes up a full pallet
- We can verify that the item was originally purchased from Boral

Consumer Guarantees

As a consumer you are entitled to a remedy under Australian Consumer Law in respect to products purchased from Boral. In accordance with that law, if the product has a major fault/failure you may reject the product and seek a refund or exchange. You may also keep the product and seek compensation for any drop in the value of the product.

Return Tender

Refunds will be issued using your original payment method. If a debit or credit card was used, then the cardholder and the same card must be present to complete the transaction.