Picking Up Product from a Boral Yard
NSW: DELIVERY AND PICK-UP ARE NOT AVAILABLE DUE TO COVID-19 LOCKDOWN RESTRICTIONS.
All NSW Orders are temporarily put on hold due to the two-week pause in the construction industry. Neither delivery nor pick-up service from Wyee and Emu Plains are available at the moment.
You can still place an online order to secure the desired product. Both pick-up and delivery services will be returning when current restrictions are lifted. We apologise for any inconvenience; please reach out to our team if you have any questions regarding your order.
SA & VIC: DELIVERY AND PICK-UP ARE NOT AVAILABLE DUE TO ENFORCED COVID-19 CLOSURE
Due to the enforced COVID-19 shutdowns, no orders will be processed for either delivery or pick-up until after the 28th July. This includes our Customer Stores and all online orders in South Australia, Victoria & New South Wales.
We apologise for any inconvenience that this may cause.
VIC: PICK UP AVAILABLE 48 HOURS AFTER PLACING YOUR ORDER - TEMPORARILY CLOSED
Pick-up is available from our roofing yards from 9am - 2:30pm Monday – Friday. Please contact us before picking up your order to ensure we can have it ready for you and make any necessary arrangements. We may allow pick-up earlier than 9am in certain situations. Please contact us for more information.
* Please note: any customer entering a Boral yard MUST wear fully enclosed footwear.
Pick-up loading information:
Due to weight and loading restrictions, your standard garden trailer may not be suitable to pick up product from our yards. If your trailer is not marked with load specifications you can only load a maximum of half a pallet of roof tiles.
Compliance plates will dictate load limits of trailers. If there are no compliance plates our staff will advise loading options.
Vehicle Loading Restrictions:
Load restrictions and regulations also limit the amount of product we are allowed to loose load into vehicles. Approved safety barriers may be required. Please check with Customer Service for further details.
Further restrictions may apply
Loose load quantity limits
Size of load versus towing capacity
Suitability of trailer/vehicle to safely carry the load
Correct use of containment and restraining devices
Trailers without brakes or compliance plates will be restricted in their loading capacity
In the interests of safety, we will only load vehicles that comply with the above. Please contact Customer Service for further information.
Pallets – Pick-up:
Most products are packaged on pallets. We do not require a pallet deposit but we do ask that you return all pallets to our roofing yard or contact us to arrange a pallet pick-up. If you are picking up product, and the quantity is under half a pallet, (depending on your product) we may allow loose loading of product to your vehicle or trailer. Conditions apply.